Board-Certified Plastic Surgeon
24% increase in lead conversion & $450k+ revenue lift through strategic reputation recovery
The Brief
A top-tier surgeon with a 4.2-star rating was losing high-value consultations despite spending $10k/month on ads. Three factually inaccurate 1-star reviews at the top of their Google profile created an 'anchor effect' that sent prospects to competitors. Using a legal, platform-compliant framework, we removed 5 suppressive reviews and implemented a HIPAA-compliant review flow, transforming their digital presence and unlocking a half-million-dollar revenue stream.
The Anchor
Three Reviews, One Anchor
Three factually inaccurate one-stars sat at the top of a 4.2-star profile, creating an anchor effect that bled high-value consultations to competitors — despite $10k a month in ad spend pushing traffic to a profile that repelled it.
The Recovery
Legal Removal, Compliant Flow
A legal, platform-compliant framework removed five suppressive reviews. In parallel, a HIPAA-compliant review flow turned post-visit silence into verified, rankable trust.
The Lift
Conversion Comes Home
Lead conversion rose 24%. A half-million-dollar revenue stream previously diverted to competitors came home over six months.
The Numbers
“We stopped the bleeding. Then we built a fortress. MAVN didn't just change our rating—they unlocked a half-million-dollar revenue stream that was being diverted to our competitors.”
Capabilities Deployed
